The Work Media Internet Marketing Blog

This will be our last blog until after Christmas. Work Media will only be open for part of next week, and I (Jerry) will be in Memphis for several days, so our productivity will definitely take a hit. So before we close shop, we wanted to take this opportunity to wish everyone a happy and safe Merry Christmas. We hope everyone gets everything they want for Christmas, and if you don't...well, there's always next year (but you better be good).

And as you are working out your marketing budgets for next year, if you have any questions about Internet marketing, feel free to contact us at 888-299-4837 or Info@WorkMedia.net.

Merry Christmas!

An experience I had this weekend got me thinking about the importance of local Internet marketing.

Saturday, I wanted to take my car somewhere to have a new stereo put in. Work Media is based in Nashville, but I live in a little town called Dickson. There is no big chain store to have such a service performed. So I did an online search for a car stereo retailer/installer in Dickson. I found two results. According to information I found, one of the businesses had a web site and a MySpace page. The other dealer had nothing other than an address in Google Local. Intuitively, you might think that I would automatically gravitate toward the business with the web site. But that was not the case.

When I tried to visit the business' web site, it appeared that the domain name had expired and had been purchased by someone who put up a generic web page with car stereo-related links. When I went to the business' MySpace page, I found a couple of quotes that said something about wanting my money. There was little information about the business. I was very turned off by what I saw on the MySpace page. It made me think that the business was only out to get my money and didn't really care about taking care of its customers. I decided to visit the other business. Even though it didn't have any kind of Web presence, in my opinion, that was better than the other business which had a presence that I found very displeasing.

My point in relaying this story is that you can do more damage with bad online marketing than you can with no marketing at all. If you have a web site, you should inspect every word on every page to make sure you are getting the right message across. Does your marketing copy emphasize that you really care about your customers? Or does it relay the idea that you only care about extracting money from the pockets of your customers?

Now, in the name of open disclosure, I should point out that I actually ended up going to the business that I had decided not to. It seems the other business either was in business no longer or was in some location impossible to find. So I guess the point there is that it doesn't matter what kind of marketing you do if you're not open for business to start with. By the way, I found the business to be just fine, but their poor online marketing almost cost them a sale.

A well-orchestrated local search campaign can do wonders for your business...if you do it right. For help implementing a local search component to your online marketing campaign, contact Work Media at 888-299-4837 or email Info@WorkMedia.net.

Labels: copywriting, internet marketing, local search marketing, search engine marketing, search engine optimization, search marketing

We are working on Work Media's 2008 marketing plan, so I thought that would be a good subject for today's blog post. I was listening to an audio program at some point in the last year that had a formula for a seven sentence marketing plan. This may be a Michael Gerber invention (I can't remember exactly who it was), but here are the seven questions to ask to create your seven sentence marketing plan:

1. What action do you want your prospects to take?

2. What is your competitive advantage?

3. Who is your target market?

4. What marketing weapons are you going to use?

5. What is your niche in the marketplace?

6. What is your "identity"?

7. What is your marketing budget (as a % of projected gross sales)?

If you use these seven questions as a mental diving board to think deeply about your business' marketing, you will be in good position to sketch out a more detailed plan. It might be a good idea to create one document that is literally a seven sentence plan based on the above questions (a sort-of thumbnail) and another document that elaborates in much greater detail.

An important part of having a plan is LOOKING at the plan periodically. I'll admit that we have historically been bad about creating a nice plan and then having it sit in a shelf collecting dust. I know we're not the only ones. But let's change our ways, starting in 2008. You've got about two and half weeks left this year to do your brainstorming and create your plans for the new year. So get your marketing plan created and look at it periodically to see if you're on track. It just might make a huge difference in your performance for the new year.

And of course, make sure you have an Internet component to your marketing plan. Search engine marketing is the only form of marketing that can immediately place your message in front of people who are looking for exactly what you're selling.

If you need some help developing a strong Internet marketing plan, contact Work Media at 888-299-4837 or email Info@WorkMedia.net. We specialize in helping companies find just the right combination of strategies. We would love to help you.

Labels: advertising, business advice, business plan, business planning, internet marketing, marketing, marketing plan

I'll admit that we have used MSN much less than Google and Yahoo!. It just doesn't have the keyword inventory of the big two. But we have a client who needed all of the traffic we could get it, as long as it generated traffic at their threshold cost per acquisition. So we are using the three major search engines along with Ask.com and some second tier second engines like Miva.

We were having a very hard time getting any exposure in Microsoft. We blogged about it previously, but it bears worth repeating: Microsoft does constant billing at its threshold billing level for each client, which starts out at only $50. So every time you spend $50, Microsoft will bill your credit card. You might want to let your credit card company know this so that they don't start denying charges, which will cause your account to go offline until payment is made. And even then there could still be a serious delay. We experienced this problem with this particular client.

However, even when we got the billing issues corrected, our ads were still getting very spotty distribution. And the problem definitely was not our bids or budget - we had plenty to spend and were bidding aggressively.

Finally, after multiple phone calls with Microsoft, someone told us something that explained everything.

Are you ready for this?

For any single campaign, Microsoft divides the budget exactly evenly among the ad groups. Whenever an ad group exceeds its share of the budget, ads for that ad group stop running.

Now...this makes no sense. It completely violates the way paid search works. In a typical paid search campaign, you will have some ad groups that contain high volume keywords for which you expect a lot of clicks...and some ad groups that contain low volume keywords for which you expect few, but much more cost effective clicks. Microsoft's scheme assumes that all ad groups are equal, which is just not the case.

So, in our case, the ad groups that had the most high volume keywords were being cut off because they were using up their shares of the campaign budget very quickly.

There are two ways around this problem:

1. Set a really high monthly budget for the campaign. If you do this, you will need to watch it very closely to make sure you don't end up spending way more than you intend.

or...

2. Set up keywords and ads at the campaign level, rather than the ad group level. In other words, if you have two ad groups - one with high volume keywords and one with low volume keywords - you should set each ad group up in its own campaign, so that your budget does not get split evenly between the two.

So far, we have found Microsoft to be slow to get our ads online, inconvenient to deal with because of the low credit threshold, and difficult to use because of the way campaign budgets are allocated. No wonder Microsoft is so far behind in the area of paid search. However, if you can deal with these issues, it is a possible source of more cost-effective clicks than Google or Yahoo!.

If you are trying to manage an MSN paid search campaign, contact Work Media at 888-299-4837 or email Info@WorkMedia.net.

Earlier this week I was trying to import a Google campaign into Yahoo!. Yahoo! has this tool that is supposed to convert a spreadsheet with Google campaign data into the correct format to work with Yahoo!. Well, that thing seems to be a piece of crap. We ended up having to manually move lots of columns around, change column names, and add lots of data that Yahoo! needed. It was a pain in the butt. And then it still didn't work...at first. If you are trying to do this same thing, here is what we had to do to make it work.

1. We had to first create a campaign in Yahoo! to hold the new campaign data. Unless I'm wrong, you can't actually create a new campaign by importing the data - you can only add data to an existing campaign.

2. We had to specify our newly created campaign ID in the import spreadsheet.

We had also originally specified IDs for our new ad groups (which we made up), but Yahoo! did not like this. So...you DO specify a campaign ID in the import file, but you DO NOT specify ad group IDs.

There was a lot of work that had to be done on the import file (which was created by doing an export from Google AdWords Editor, which we have blogged extensively about), but the frustrating thing was when we got to the point of importing the file and it still didn't work. That is until we took the above steps.

If you need help managing your Google or Yahoo! campaigns (or any other search engine), feel free to contact Work Media at 888-299-4837 or email Info@WorkMedia.net.

Labels: AdWords Editor, google, Google Adwords, internet marketing, paid search, pay per click, ppc, search engine marketing, sem, web site marketing, Yahoo Search Marketing

Like all of the major search engine ad platforms, Microsoft's AdCenter has some nice features as well as some not-so-nice features. One feature we like is its bulk keyword editing feature. For one of our accounts, We imported a data file that contained both broad and exact match keywords. For some reason, the exact match keywords didn't get added. But using the bulk keyword editing feature, it was a simple matter to also set the keywords as exact match. Unlike Google, which requires that the same keyword be added twice in order for it to be in your account as both exact and broad match, with Microsoft, you only add the keyword once, but you can then set it as exact, broad, phrase, or any combination of the three.

For maximum coverage, we recommend you add your keywords as both exact and broad. Keywords set to exact match receive preference over broad match due to increased relevancy.

Microsoft requires a privacy statement or link to a privacy statement page on ad destination URLs that collect visitor contact information. This is a very minor, easy-to-account-for detail, but if you forget it, Microsoft may shut your ads down and it could take 24 hours to get them running again.

One thing we don't like about Microsoft's ad platform is that it takes much longer for your ads to enter rotation. With Microsoft and Yahoo!, your ads can begin being displayed in a matter of hours or less. With Microsoft, it seems to be at least a day. Also, for some reason, it seems that search ads go online much slower than content ads.

Another thing we don't like is that Microsoft places a credit threshold of $50 on new accounts.This means that every time the advertiser spends $50 on ads, Microsoft will send a payment request to its credit card company. So, for example, if you are investing $1,000 per day in MSN ads, Microsoft will be making 20 payment requests to your credit card company on the same day. We have found that some credit card companies are resistant to allowing that many charges from a single vendor. If a payment is declined, it can cause your ads to go offline. Once you're offline, it can take 24 hours to get back online. So we recommend having a conversation with your credit card company so that they know to expect many charges every day from Microsoft.

So above are a few tips to keep in mind when setting up a Microsoft AdCenter account. The Microsoft search network doesn't have nearly the total keyword inventory (search traffic) of Google or Yahoo!, but you may find that you can generate cheaper leads. It's definitely worth your time to give it a try.

If you would like to try out MSN ads for advertising your web site but just don't have the time or patience, contact Work Media at 888-299-4837 or email Info@WorkMedia.net. We'd love to hear from you.

Labels: internet marketing, Microsoft, Microsoft adCenter, MSN, paid search, pay per click, ppc, search engine marketing, search marketing, sem, web site marketing

The human mind is a wondrous and complicated thing. It is also completely unpredictable. When it comes to writing ads for paid search marketing, you might think you know what copy will cause people to click your ad...but you really don't. We've preached this before but it bears worth repeating - the only way to know what works is by testing. Here are some different things you can test that could have a profound and unexpected impact on the success of your ads.

Capitalization. Most marketers capitalize the first letter of every major word in the title. You should try that as well as not capitalizing any letters. Do the same with your display URL.

The order of content. Let's say you have an ad with both an offer as well as a deadline. Try running ads with the offer first and with the deadline first.

Dynamic versus static content. Most search engines now allow you to dynamically have the keyword that triggers the ad placed in the headline or copy. Usually, this will result in higher click-throughs, but not always. Experiment to see what works for you.

The display URL. Try using "www" versus leaving it out. Try just the root domain name versus a domain that includes a sub-folder with keywords. For example, "www.yourdomain.com" versus "yourdomain.com/keyword".

Adjectives. For example, "easy" versus "fast". One of the two will probably trigger many more clicks. The only way to know the right psychological trigger is to test both.

Call to action. Visit now...Buy now...Learn more. These are all different ways of specifically requesting that the reader of the ad click the ad to visit your web site. Try different calls to action as well as not having a call to action to see what works best.

If you experiment with the above elements of your ads, you will have a much better chance at discovering the ad copy that generates the highest click-through rates as well as conversion rates. Another important part of this analysis will be only changing a single ad element at any one time. For example, if you change both the display URL and the call to action at the same time, you won't know which change causes a chance in the performance of the ad. This kind of analysis will not only drive the most traffic to your site, it will save you some money because ads with higher click-through rates can be displayed above ads with lower click-through rates even if the placement bid is lower.

If you need professional advice for managing your paid search campaign, contact Work Media at 888-299-4837 or email Info@WorkMedia.net.

Labels: ad writing, advertising, copywriting, Google Adwords, internet marketing, marketing, paid search, pay per click, ppc, search engine marketing, web site marketing, Yahoo Search Marketing