The Work Media Internet Marketing Blog

Local businesses are losing sales by not taking advantage of the Web as a sales tool. No, this is not based on any kind of poll or data analysis. It's based purely on my own experiences. It is usually the case that for every one person who experiences a problem, or expresses dissatisfaction about a situation, there are many more people who feel the same way. So I am going to make the assumption that there are many people who have the same frustration I am about to discuss.

Businesses at the local level just don't seem to get it when it comes to online marketing. They will spend thousands of dollars on TV ads, print ads, radio ads, etc., but give no attention to their web sites. Here is a cold, hard fact: more and more people use the Web to do product research and find local businesses with whom to do business; and that trend is only going to continue. So why would ANY business not have a strong Web presence that shows what products or services it sells, and that makes it easy to do business with it?

Here is an example of what I am talking about. I am researching gas and electric fireplaces for my house. One large retailer in Nashville who I thought sold fireplaces (since there is a fireplaces page on its site) has ZERO visibility and almost no information about its fireplaces. If I did not already know about the company, I would not have looked at their web site to start with since it is not possible to find it in the search engines. As it turns out, I found out that this business stopped selling fireplaces two years ago...despite the fact that they are still shown on its web site. I mean, come on...in TWO YEARS you couldn't update your web site?

So I continued my search. I only found a single local business online that had a reasonable number of the kind of product I was looking for. The business' web site was not very good. There is very little information about specific products. It is an ecommerce-enabled site, but there is so little information about the products that I don't think any user would feel very comfortable placing an order online.

I cannot find a single business in Nashville that sells fireplaces that has a well-crafted web site with adequate information about its products. And that can be found in the search engines. There is probably a retailer in Nashville with exactly what I want. But I can't find it. So I am reduced to physically visiting random stores in hopes of finding what I want. Wherever that perfect store is, it is probably going to lose a sale.

If you own a physical business that sells products locally, all you have to do to have a MAJOR advantage over your competition is put up a high quality web site where visitors can get lots of information about your products. If they can buy the products online, that's even better. And PLEASE have the web site built in a search engine-friendly manner so your site can be found. Ask your web site developer about this. If he is not experienced in SEO, either hire another designer or bring someone onboard who can work with your designer. Yes, it will cost some money, but it will be a very, very good thing for your business.

If you need help promoting your local business via search engine optimization or pay per click management, contact Work Media at 615-263-2811 or email Info@WorkMedia.net.

Labels: internet marketing, local search marketing, marketing, search engine marketing, search engine optimization, sem, seo, web site marketing

I'm still working on the specs for our Google AdWords management application. I have to say...even just doing specs for something like this is a laborious task. Trying to get everything out of my head and onto paper that I want the application to do is difficult. If I were a better programmer, I probably would have creates specs from the start for my own purposes. But it really helped me to get a feel for what we could do with the AdWords API by writing code and building the thing organically.

I'm now trying to work out the logic of how the application should make automatic bid adjustments. I have read where some applications of this type use complicated Wall Street-style algorithms to make adjustments. These applications tend to be very expensive. And I really don't think we need to worry that much about it. The situation is sort-of similar to stock trading - you can obsess over charts and technical analysis to make just the right trades, but in the long run, a steady and consistent investment plan will likely do just as well.

One problem with a single magic algorithm to make adjustments is that it does not take into account the goals of the advertiser. For purposes of our application, I don't see any way around letting the user set his own account parameters to meet his specific goals. Some advertisers may just want lots of volume, regardless of conversion rates. For those situations, obviously, a wide open, aggressive bid attack is called for. More often than not, cost per conversion is a major consideration. For those advertisers, it is critical not to bid too much. Different objectives require different strategies.

So how does this relate to you? We just want you to think about your goals while managing your paid search campaign. Do you just need the visitors? Is there a a major branding component to your campaign? Do you need to turn a profit on the campaign right away? Or are you in a position to lose money initially in order to get new customers in your system? It is important that you decide early on what exactly you want to accomplish with your paid search campaign.

Your goals will have a major impact on how you manage your campaign. If volume, branding, and name recognition are your major goals, then you will want to be aggressive, bid high, and try to position your ads as high as possible. Likewise, if you are trying to get customers into your system even at a loss, you will want to be aggressive, though possibly less so than with a branding strategy. If immediate profitability is your main concern, then you need to be much more concerned with the price you are paying for clicks and conversion rates.

If you need some help withpay per click management so that it accomplishes your goals, please contact Work Media at 888-299-4837 or email Info@WorkMedia.net.

Labels: advertising, Google Adwords, internet marketing, MSN, pay per click, ppc, search engine marketing, sem, sponsored search, web site marketing, Yahoo Search Marketing

Friday afternoon...and we've not made a single blog post this week. Not good. I don't really even have any knowledge to impart today, so I figured I would just use this post to let you know what's going on around the Work Media offices.

We have been working with a company called Student Loan Financial Group for a couple of months. We were doing paid search,which was really cool because they had a big budget and (at first) just needed as many leads as we could get. The closing rate of the leads turned out to be low, so as the campaign went on the priority shifted from volume to unit cost. Toward the end, we really had the thing humming, generating a strong number of leads at a very reasonable cost per lead. The student loan business is very cyclical, so that campaign has ended. The kids are all in school now so not too many people are still looking for student loans. We are also engaging in an SEO campaign to generate free traffic. That is going well. The whole student loan industry is in a crunch right now (as are most things to do with credit), so we're not sure what the future holds but hopefully we'll get a chance to take what we have learned in the first round of paid search and kick some major ass in round two.

We are in discussions with a few very large companies to run search marketing campaigns. Large companies are definitely our focus these days, as far as our marketing efforts go. Our guy here Jim Reams is making some great contacts that hopefully will pan out in the weeks ahead.

The Google AdWords management application that we've been working on for many months got stalled toward the end of last year because we just got so dang busy. I have decided that the quickest way to finish that thing is to pay somebody who is a lot better programmer than I am to finish it. So I am working on specs that lay out exactly what it is supposed to do, then I will begin searching for a programmer to finish the thing up.

We have developed a proprietary method for analyzing a web site's search engine competitive situation. Rather than post it here, I have written an extended article and am seeking publication in a legitimate magazine or newsletter. More about that later.

Finally, we are just about set to record the first episode of our long-awaited podcast. We finally bought some podcast recording/broadcasting equipment for the office. In fact, I think this afternoon Chris and I are going to take a stab at doing one. We'll let you know how it goes.

That's about it. Busy, busy. But that's the way we like it. As usual, I leave you by suggesting that if you need any help with your company's search engine marketing, please call Work Media at 888-299-4837 (615-263-2811 if you're in Middle Tennessee) or email us at Info@WorkMedia.net.

Labels: internet marketing, paid search, pay per click, ppc, search marketing, sem, seo, web site marketing

We have been thinking a lot about this whole linking thing that is causing such an uproar in the Internet marketing community. If you haven't heard, Google is supposedly cracking down on paid links and is de-emphasizing the importance of links to a site's rankings...supposedly. We haven't seen it.

We are doing a lot of work right now for a company that is in an industry in which the top competitors are very aggressive about using paid links. In order to compete, we had no choice but to emulate the strategy. There was just no way we were going to be able to catch up using a purely natural linking strategy. It would take years...and we don't have years. So we're paying for links.

Are we going to be punished for buying links? We think not. Another thing we have in common with the companies we are competing against is that we are all heavy spenders on paid search ads. Is Google going to punish some of its best customers...customers who are generating millions of dollars in revenue for the company...for being aggressive in promoting their web sites?

We understand that Google wants its search engine results to be as genuine as possible and does not want companies doing things to try to artificially influence those results. But as a multi-billion dollar company, we do not believe that Google is going to piss off some of its largest advertisers.

Maybe the situation in your industry is different. But how would Google apply different rules to different industries? We don't think it would do that.

Our point here is that you have nothing to fear by going out and pursuing links to your site. Use a number of different strategies - link swapping, directories, paying for them, whatever. Now...we're not saying you should add your site to FFA pages or other sources of junk links. It will be a waste of your time. But for higher quality sources of links - go for it. The best strategy of all is to create content that is so interesting that other sites are compelled to link to you. Natural, non-paid, one-way links are still king. But regardless of what linking strategy you pursue...do not be afraid.

If you need help with your search engine optimization campaign, contact Work Media at 888-299-4837 or email Info@WorkMedia.net.

Labels: internet marketing, link bait, linking, linking campaign, search engine marketing, search engine optimization, seo, web site marketing

A lot has been made in the press and in the Internet marketing community lately about Google's attempts to de-emphasize the importance of links in its ranking algorithms. We've been asked a number of times by our clients if linking is still important. Based on what we have seen lately, the answer is a resounding...hell yes!

Google's anti-linking efforts are aimed at stopping web sites from purchasing links. Google feels this is a manipulation of its system. It wants only genuine, non-paid-for links. However, we are currently promoting a client in a very competitive category in which ALL of the top sites have used paid links to drive up their rankings. And they don't seem to be doing anywhere. In order to compete (and compete quickly) we basically had no choice but to adopt the same strategy. Otherwise, we would be too far behind the ball to catch up. We are not using paid links exclusively - it's just one part of a comprehensive strategy. So far the strategy is working, as our client is climbing the rankings.

Whether or not to use paid links should probably be determined by the competitiveness of the industry you are in. But regardless of your stance on paid links, you definitely need to keep getting links. Start with directories. List your site everywhere you can. Then start writing some articles and distribute them. A site we like for article distribution is http://isnare.com. If you are really dedicated, you can start going out and posting comments on other sites' blogs, with a link back to your site or blog (you do have a blog don't you? It's a powerful content creation strategy).

Then you can move into the realm of social bookmarking. This is where it gets really useful to have interesting original content on your site. If you have a really interesting web site with content that people want to link to, you will do well with social bookmarking. Once you introduce your web site via social bookmarks, hopefully other people will find it interesting or useful enough to add their own bookmarks. This can create a snowball effect where lots of people bookmark your site, thus creating lots of very high quality, one-way links to your site.

We are still using links as an SEO technique, and it continues to work for us. So don't worry about what the pundits say - keep working, keep linking, and keep aggressively promoting your web site. If your web site is high quality with strong content, then a linking strategy will work if you are diligent enough. If your site does not strong content, then you need to address that before you worry about linking. First things first.

If you need some help implementing a linking campaign for your web site, contact Work Media at 888-299-4837 or email Info@WorkMedia.net.

Labels: internet marketing, link bait, linking, linking campaign, search engine marketing, search engine optimization, seo, web site marketing

Microsoft has released a new tool for use by advertisers on its search engine - adCenter Add-in for Excel 2007. Microsoft describes it as:

"...a keyword research and optimization tool that can help you understand keyword popularity and trends, and gain valuable insight on the demographic and geographic information of actual searches."

Now, we are all the time doing keyword research in various tools, exporting the data, and opening up it up in Excel to do whatever type of sorting and filtering we need to get down to a list of keywords we can use for our purposes. So we were very interested in a tool that would allow us to do keyword research directly from Excel, even if all the data comes Microsoft's own search network.

To download the tool, go here:

http://advertising.microsoft.com/advertising/adcenter_addin

It is easy to install and it even worked the first time we tried it. One disadvantage is that you have to have Excel 2007, which a lot of people probably don't have yet. Obviously Microsoft would like everyone in the world to upgrade to their latest version of Office, which may be one reason it only works in the 2007 version. But it did not seem to cause any problems with Excel's functionality, so if you have Excel 2007 and have need to do keyword research, you should definitely try it out.

After installing it, it places a new tab on Excel's main menu labeled "Ad Intelligence". Clicking the Ad Intelligence tab reveals a whole new sub-menu of really big, colorful buttons:

Keyword Wizard - generates a keyword list from seed keywords.
Keyword Extraction - generates a keyword list based on the copy in a particular web site.
Keyword Suggestion - suggests keywords based on three possible criteria: advertiser bidding behavior, keywords which contain the original keywords, and by keyword category similarity.
Search Buzz - suggests keywords based on top spikiness or frequency.
Monthly Traffic - provides historical and forecast traffic for selected keywords.
Keyword Categorization - identifies categories for selected keywords.
Geographic - provides location information for keywords.
Demographic - provides demographic information for keywords.
Monetization - provides keyword monetization data, such as CPC, CTR, impressions, etc.
Advanced Algorithm - lets you customize the parameters used to create keyword lists.
Options - lets you set system options for the keyword tool.

To try it out, we typed in three seed keywords in successive cells, clicked the Keyword Wizard button, selected the cells, selected the algorithms to use (campaign association, keywords that contain the seed keywords, or keywords that are similar - we selected all three options to bring back the most keywords), set the maximum results to return and the minimum confidence, and then let it run. It returned a list of keywords directly in our Excel workbook that contained lots of traffic-related data for each one.

The whole problem with Microsoft's search platform is that it just doesn't have enough keyword inventory. We recently gave up on Microsoft for a search campaign we were running because we were actually doing much better generating traffic in second tier search engines like Miva (and of course, Google and Yahoo!). But purely for purposes of generating keyword data to be tried in various search engines, Microsoft's adCenter Add-in for Excel is a very cool tool.

If you need help running paid search ads in Microsoft or any other search platform, please call Work Media at 888-299-4837 or email Info@WorkMedia.net.

Labels: internet marketing, keyword research, keywords, Microsoft, Microsoft adCenter, MSN, MSN Labs, paid search, pay per click, ppc, search engine marketing, sem, web marketing

A "widget" is a program that runs inside a browser or on a user's desktop (such as when running Google Desktop) that provides extra functionality for the user. Widget creation is a hot trend in online marketing these days. They are generally written in JavaScript, although other languages can be used as well. The advantage of a widget is that, if you can get your prospective customers to install it, it provides you with a way to keep your marketing message in front of your prospects. And as you know, repeated exposure to a marketing message is key to its success.

Widgets created for Google Desktop are called gadgets. But the concept is the same. Google provides an API for creating gadgets, which can be found at the following web address: http://www.google.com/apis/gadgets/docs-home.html.

For example, let's say you sell New York Yankees merchandise. You could create a widget that showed updated news headlines related to the Yankees. A Yankees fan could place the widget in his browser or on his desktop that would constantly feed him Yankees news, along with marketing messages to buy Yankees merchandise. Or maybe the widget would constantly display new listings on eBay for Yankees merchandise, which would be very useful for a collector.

If you lack the knowledge or internal skills to code widgets, you might try hiring a third party contractor. You could create an account on eLance.com and post details of what you are wanting to do. Chances are excellent you could find a developer who will do the work for a very affordable rate.

A mashup is something that combines content or functionality from different sources, such as a web site that contains pieces of other web sites. Microsoft has a very interesting web site called PopFly.com that lets you drag and drop functionality from different web sites to create mashups without any coding. For example, while trying it out, we combined a Microsoft Live image search with some kind of image rotater. The merged product was a screen that showed images pulled from Live.com rotating in a circle. We're not sure how useful this particular mashup is, but it was fun to create.

Widgets and mashups are definitely a hot trend in marketing, and they can help get your marketing message distributed and repeated to your target market in a way that they find entertaining or useful, which will make it easier for your message to soak in.

If you could use some guidance using widgets or mashups to promote your business, contact Work Media at 888-299-4837 or email Info@WorkMedia.net.

Labels: gadget, google, internet marketing, mashup, online branding, widget

If you are driving traffic to your web site through paid search, but that traffic is not profitable, then you may need to re-examine how you are targeting your ads. Chances are your targeting is too broad. Remember, you don't just target with your keywords - you target with your ads and you target with your landing page copy.

For your keywords, you should use a wide package of keywords that includes broad, high volume keywords as well as more specific, low volume keywords. Make sure you have tracking in place so you will know exactly which keywords generate sales or leads. After a few weeks, you should have a very good idea which keywords you should be spending your money on.

If your keywords are driving traffic but no sales, then you need to look deeply at your ad copy. Are you attracting the right prospects? If you attract a lot of traffic that is not converting, then you need to tighten up your ad copy to attract the right prospects. You will generate less traffic, but it will be much more profitable traffic. Ask yourself this: who is your ideal prospect? What industry does he work in? Does he drive a truck? Does she have good credit? Whatever characteristics make up your perfect prospect, you can use that information in your ad copy. For example, if your ideal prospect is a deer hunter, maybe your ad copy should mention deer hunting. If your ideal prospect is disabled, maybe you should try an ad header like "Disabled? We can help". These are just hypothetical examples, but you get the idea.

The same thing applies to your landing page copy. You need to make it clear who you are looking for and write your copy with that person in mind. Think of this whole process like a big funnel, and you are doing everything you can to apply filters so that the prospects who arrive at the end of your funnel are very eager to do business with you. By fine-tuning ads and ad copy for specific groups of people, you should greatly improve the performance of your paid search campaign.

If you need some help better targeting your paid search campaign, contact Work Media at 888-299-4837 or email Info@WorkMedia.net.

Labels: ad writing, conversion strategy, copywriting, internet marketing, paid search, pay per click, ppc, search engine marketing, search marketing, sem, sponsored search

Welcome to the first Work Media blog post of 2008. We hope everybody had a terrific New Years!

We've been finishing up the Work Media 2008 marketing plan and it got me thinking about something very important when it comes to marketing, and that is measurement. Even though we're an Internet marketing firm, we will be using a number of different strategies for promoting ourselves in our local market, several of which are off-line. It would be foolish to exclude certain marketing venues just because they are not the techniques we specialize in providing.

But the question is: how do you know what combination of marketing strategies to use? There are many - search engine marketing (which we, obviously, heavily recommend), direct marketing, print advertising, TV, radio, etc. The first clue as to what methods to use is by finding out what methods are used by your most successful competitors, or similar types of businesses that are successful in your home market.

One problem is that the strategies used by your competitors may not be the same that work for your business. So ultimately what you have to do is try different things and track results as tightly as you can. You need to try and associate leads with the marketing techniques that generated those leads. A couple of ways of doing this is to use a special URL or phone number with different advertising campaigns. For instance, if you run a TV ad campaign, you might direct viewers to a URL like "www.mysite.com/TV". Then when you check your stats, you can see how many visitors you had to the "TV" URL, which will give you a good idea how effective the campaign was.

This strategy is not perfect. In the above example, someone could type your URL without the "TV", in which case you would not be able to make the connection. But this strategy is at least a starting point. A more accurate, but more complicated, way to measure ad campaign performance is to set up a unique phone number for different ads. Then you can tell which ads are working by how many calls come in for different phone numbers. There are a number of different companies that can help you set these phone numbers up and provide call tracking.

So when you are working out your marketing plan (you do have a marketing plan, don't you?), please keep in mind how you are going to measure performance. Finding the right marketing mix can mean the difference between success and failure for your marketing and your business.

For help implementing a successful marketing plan for your business, contact Work Media at 888-299-4837 or email Info@WorkMedia.net.

Labels: advertising, analytics, business advice, business planning, internet marketing, marketing, marketing plan, performance measurement, tracking, web site marketing