The Work Media Internet Marketing Blog

I'm still working on the specs for our Google AdWords management application. I have to say...even just doing specs for something like this is a laborious task. Trying to get everything out of my head and onto paper that I want the application to do is difficult. If I were a better programmer, I probably would have creates specs from the start for my own purposes. But it really helped me to get a feel for what we could do with the AdWords API by writing code and building the thing organically.

I'm now trying to work out the logic of how the application should make automatic bid adjustments. I have read where some applications of this type use complicated Wall Street-style algorithms to make adjustments. These applications tend to be very expensive. And I really don't think we need to worry that much about it. The situation is sort-of similar to stock trading - you can obsess over charts and technical analysis to make just the right trades, but in the long run, a steady and consistent investment plan will likely do just as well.

One problem with a single magic algorithm to make adjustments is that it does not take into account the goals of the advertiser. For purposes of our application, I don't see any way around letting the user set his own account parameters to meet his specific goals. Some advertisers may just want lots of volume, regardless of conversion rates. For those situations, obviously, a wide open, aggressive bid attack is called for. More often than not, cost per conversion is a major consideration. For those advertisers, it is critical not to bid too much. Different objectives require different strategies.

So how does this relate to you? We just want you to think about your goals while managing your paid search campaign. Do you just need the visitors? Is there a a major branding component to your campaign? Do you need to turn a profit on the campaign right away? Or are you in a position to lose money initially in order to get new customers in your system? It is important that you decide early on what exactly you want to accomplish with your paid search campaign.

Your goals will have a major impact on how you manage your campaign. If volume, branding, and name recognition are your major goals, then you will want to be aggressive, bid high, and try to position your ads as high as possible. Likewise, if you are trying to get customers into your system even at a loss, you will want to be aggressive, though possibly less so than with a branding strategy. If immediate profitability is your main concern, then you need to be much more concerned with the price you are paying for clicks and conversion rates.

If you need some help withpay per click management so that it accomplishes your goals, please contact Work Media at 888-299-4837 or email Info@WorkMedia.net.

Labels: advertising, Google Adwords, internet marketing, MSN, pay per click, ppc, search engine marketing, sem, sponsored search, web site marketing, Yahoo Search Marketing

Microsoft has released a new tool for use by advertisers on its search engine - adCenter Add-in for Excel 2007. Microsoft describes it as:

"...a keyword research and optimization tool that can help you understand keyword popularity and trends, and gain valuable insight on the demographic and geographic information of actual searches."

Now, we are all the time doing keyword research in various tools, exporting the data, and opening up it up in Excel to do whatever type of sorting and filtering we need to get down to a list of keywords we can use for our purposes. So we were very interested in a tool that would allow us to do keyword research directly from Excel, even if all the data comes Microsoft's own search network.

To download the tool, go here:

http://advertising.microsoft.com/advertising/adcenter_addin

It is easy to install and it even worked the first time we tried it. One disadvantage is that you have to have Excel 2007, which a lot of people probably don't have yet. Obviously Microsoft would like everyone in the world to upgrade to their latest version of Office, which may be one reason it only works in the 2007 version. But it did not seem to cause any problems with Excel's functionality, so if you have Excel 2007 and have need to do keyword research, you should definitely try it out.

After installing it, it places a new tab on Excel's main menu labeled "Ad Intelligence". Clicking the Ad Intelligence tab reveals a whole new sub-menu of really big, colorful buttons:

Keyword Wizard - generates a keyword list from seed keywords.
Keyword Extraction - generates a keyword list based on the copy in a particular web site.
Keyword Suggestion - suggests keywords based on three possible criteria: advertiser bidding behavior, keywords which contain the original keywords, and by keyword category similarity.
Search Buzz - suggests keywords based on top spikiness or frequency.
Monthly Traffic - provides historical and forecast traffic for selected keywords.
Keyword Categorization - identifies categories for selected keywords.
Geographic - provides location information for keywords.
Demographic - provides demographic information for keywords.
Monetization - provides keyword monetization data, such as CPC, CTR, impressions, etc.
Advanced Algorithm - lets you customize the parameters used to create keyword lists.
Options - lets you set system options for the keyword tool.

To try it out, we typed in three seed keywords in successive cells, clicked the Keyword Wizard button, selected the cells, selected the algorithms to use (campaign association, keywords that contain the seed keywords, or keywords that are similar - we selected all three options to bring back the most keywords), set the maximum results to return and the minimum confidence, and then let it run. It returned a list of keywords directly in our Excel workbook that contained lots of traffic-related data for each one.

The whole problem with Microsoft's search platform is that it just doesn't have enough keyword inventory. We recently gave up on Microsoft for a search campaign we were running because we were actually doing much better generating traffic in second tier search engines like Miva (and of course, Google and Yahoo!). But purely for purposes of generating keyword data to be tried in various search engines, Microsoft's adCenter Add-in for Excel is a very cool tool.

If you need help running paid search ads in Microsoft or any other search platform, please call Work Media at 888-299-4837 or email Info@WorkMedia.net.

Labels: internet marketing, keyword research, keywords, Microsoft, Microsoft adCenter, MSN, MSN Labs, paid search, pay per click, ppc, search engine marketing, sem, web marketing

Like all of the major search engine ad platforms, Microsoft's AdCenter has some nice features as well as some not-so-nice features. One feature we like is its bulk keyword editing feature. For one of our accounts, We imported a data file that contained both broad and exact match keywords. For some reason, the exact match keywords didn't get added. But using the bulk keyword editing feature, it was a simple matter to also set the keywords as exact match. Unlike Google, which requires that the same keyword be added twice in order for it to be in your account as both exact and broad match, with Microsoft, you only add the keyword once, but you can then set it as exact, broad, phrase, or any combination of the three.

For maximum coverage, we recommend you add your keywords as both exact and broad. Keywords set to exact match receive preference over broad match due to increased relevancy.

Microsoft requires a privacy statement or link to a privacy statement page on ad destination URLs that collect visitor contact information. This is a very minor, easy-to-account-for detail, but if you forget it, Microsoft may shut your ads down and it could take 24 hours to get them running again.

One thing we don't like about Microsoft's ad platform is that it takes much longer for your ads to enter rotation. With Microsoft and Yahoo!, your ads can begin being displayed in a matter of hours or less. With Microsoft, it seems to be at least a day. Also, for some reason, it seems that search ads go online much slower than content ads.

Another thing we don't like is that Microsoft places a credit threshold of $50 on new accounts.This means that every time the advertiser spends $50 on ads, Microsoft will send a payment request to its credit card company. So, for example, if you are investing $1,000 per day in MSN ads, Microsoft will be making 20 payment requests to your credit card company on the same day. We have found that some credit card companies are resistant to allowing that many charges from a single vendor. If a payment is declined, it can cause your ads to go offline. Once you're offline, it can take 24 hours to get back online. So we recommend having a conversation with your credit card company so that they know to expect many charges every day from Microsoft.

So above are a few tips to keep in mind when setting up a Microsoft AdCenter account. The Microsoft search network doesn't have nearly the total keyword inventory (search traffic) of Google or Yahoo!, but you may find that you can generate cheaper leads. It's definitely worth your time to give it a try.

If you would like to try out MSN ads for advertising your web site but just don't have the time or patience, contact Work Media at 888-299-4837 or email Info@WorkMedia.net. We'd love to hear from you.

Labels: internet marketing, Microsoft, Microsoft adCenter, MSN, paid search, pay per click, ppc, search engine marketing, search marketing, sem, web site marketing

We have been doing a lot of pay-per-click campaign management that spans all three major search engines: Google, Yahoo, and MSN. We've always done Google, but with the newness of the Yahoo and MSN ad interfaces, it has given us the opportunity to learn some new things. Of the three, MSN has the nicest interface. You're probably going to be shocked to hear this, but it has some bugs (WHAT? Microsoft release something with some bugs?), but they are fairly minor.

One feature of Microsoft adCenter we really like is its keyword research tool. To access it, after logging in to adCenter, just click the Research tab on the main menu. You can then have Microsoft generate a list of keywords based on a single keyword, or based on a URL. The returned keywords are sorted by the number of searches performed for each keyword in the previous month. You can generate keywords that contain the specified keyword, or that are similar to the specified keyword.

But what really sets the MSN keyword generation tool apart from other similar tools is its ability to generate a demographic profile for a set of keywords.

Here is an example:

Let's say you are in the business of copywriting. Typing "copywriting service" in the search box returns the following results (in the "Contains Term" box) in order of previous month's searches:

seo copywriting service
copywriting service
website copywriting service
copywriting service web
complete copywriting service

This in itself is interesting data, because we can see that more people are searching on MSN for copywriting services related to search engine optimization than anything else.

If we select each of the keywords and then click "View Profile", MSN generates a tabbed box of charts, divided into five sections:

Traffic Trends
Age and Gender
Geography
Wealth Index
Lifestyle

Below is a screenshot of the chart displayed if we click the Geography tab.



Very interesting. We would have expected cities like New York and Chicago to appear high on the list, but they are nowhere to be found. By far, the number one geographical location for MSN searchers searching for copywriting services is London. So what does this mean? Well, you don't want to draw any wild conclusions, but it looks like if you could get your marketing message to web sites and forums based in or focusing on the U.K., you might find yourself a very active market. This information is also useful in targeting specific cities with your pay-per-click ads.

The above demonstration is just a simple example, but we suggest that you give it a try and see what insites you can glean about your target market.

For help running an effective pay-per-click campaign for your business, contact Work Media at 888-299-4827 or email Info@WorkMedia.net.

Labels: internet marketing, keyword research, keywords, Microsoft adCenter, MSN, MSN Labs, paid search, pay per click, pay-per-click, ppc, search engine marketing, search marketing, sem

Yesterday we began our discussion of dynamic text options when setting up pay-per-click ads to run on MSN, focusing mostly on the option to dynamically add the keyword into the title or ad copy. If you recall, there are four dynamic variables you can use in your ads:

Insert Keyword Destination URL {param1}
Insert Dynamic Text {param2}
Insert Dynamic Text {param3}
Insert {keyword}

Today we're going to continue our discussion of MSN's dynamic text options by looking primarily at the Insert Dynamic Text option. The two available dynamic text variables can be set for each individual keyword when setting up keywords for an ad. After adding keywords to the keywords list, you will see two links directy above the list: Match Options and Dynamic Text. Match options, obviously, are the match options for the keywords that determine how strictly a search must match your keywords before triggering your ads. We'll look at that another time. The Dynamic Text option lets you set dynamic text variables for each keyword.

Clicking the Dynamic Text link gives you three options to set for each keyword: Show Keyword Destination URL, which lets you set a separate URL for each keyword; and Show Dynamic Text {param2} and Show Dynamic Text {param3}, which let you set two dynamic variables for each keyword. Your ads can then be written in such a way that the dynamic variables you set for each keyword will appear in the ad.

To have your dynamic variables appear in your ad, on the screen to add or edit your ads, place your cursor where you want the variable to appear, and click the Dynamic text link beneath the text boxes for the ad title or ad text. Then select Insert dynamic text {param2} or Insert dynamic text {param3}, depending on which variable you want to insert at that particular location.

Now when the ad appears in search results, it will display with the dynamic text you set up for the keyword that triggered the ad. This is a fantastic way to personalize your ads while cutting down on the number of separate ads you have to write.

If you wanna get really fancy, you could place one of the dynamic variables into the URL (or use the Keyword Destination URL variable) to send a keyword parameter to the destination URL. Your destination page could then take the parameter and dynamically place it into the text of your page. This would create a tightly coupled ad and destination, which should help improve conversion rates.

For help using running MSN ads to promote your web site, contact Work Media at 888-299-4837 or email Info@WorkMedia.net.

Labels: internet marketing, Microsoft adCenter, MSN, paid search, pay per click, pay-per-click, ppc, search engine marketing, search marketing, sem, sponsored search, web marketing, web site marketing

The Microsoft AdCenter console used to manage sponsored search ads on MSN has some very interesting dynamic text features that let you leverage your time and effort.

When setting up an MSN ad, you enter text into four fields: Ad Title, Ad Text, Display URL, and Destination URL. When typing in any of those four text boxes, you will notice a link beneath the text box labeled "Dynamic text". When you click the Dynamic text link, you will see four options:

Insert Keyword Destination URL {param1}
Insert Dynamic Text {param2}
Insert Dynamic Text {param3}
Insert {keyword}

The option we have used most often is the last option, which automatically inserts the search term used in place of the dynamic text placeholder. For example, if you sell electronics, you set the title of the ad to use the dynamic Insert keyword function, so that is someone is searching for "Sanyo LCD TV", then the title of your ad will be "Sanyo LCD TV".

Research has shown that using the search terms in the ad (either the header or body) improves click-through rates. So Insert keyword function automates that for you. One caveat is that if the dynamic keyword causes the title or body of the ad to exceed the maximum character limitations, the ad will be declined for that keyword. For example, if Work Media had an ad for the following two keywords:

internet marketing
internet marketing consultant

and we had used the Insert keyword function for the title, the second ad would be denied because the title would be too long. One way to avoid this is to set up specific keyword parameters for each keyword.

We will talk about using the other dynamic parameters tomorrow (unless we think of something else really interesting to talk about).

If you need help setting up an effective pay-per-click campaign for your business, contact Work Media at 888-299-4837 or email Info@WorkMedia.net.

Labels: internet marketing, Microsoft adCenter, MSN, paid search, pay per click, pay-per-click, search engine marketing, search marketing, sem, sponsored search, web marketing, web site marketing

When preparing to begin a pay-per-click (ppc), or sponsored search, campaign, it really helps to go into the situation with an idea of what the numbers look like. By "the numbers", we mean what kind of return on your investment you can expect assuming different bid levels and different conversion rates. Following is a chart that is an example of one we might create when beginning a ppc campaign to give the client and ourselves an idea of what he might expect his return on ad spend (ROAS) to be. It also helps us establish a benchmark average bid.



These numbers are reflective of a company selling a fairly high priced item. We have used a range of conversion rates from .10% (1 in 1,000) to 2% (2 in 100). For a high priced item, we would expect a low conversion rate for online sales, possibly 0.25% (1 in 400). Assuming a 0.25% conversion rate, the $.50 bid makes more sense than the $.75 bid because it generates a ROAS of 548% (or $5.48 in revenue for every $1 spend), versus 416% for the $.75 bid.

However, at the $.50 level, you are going to receive fewer clicks to your site. If the ROAS at the $.75 level is acceptable, you may want to use the higher bid to generate more total revenue. In this example, the $.75 bid generates $42 thousand in revenue, versus $31 thousand for the $.5o bid.

The question of how much to bid may also be determined by your budget for the campaign. At higher bids, you are going to burn through your budget quicker. If there is so much keyword inventory related to your business that you are able to use up all of your budget regardless of what you bid, then it makes sense to bid lower...if ROAS is your main consideration.

If there is a branding component to your online marketing, then you may want to bid higher for higher positioning on the page. Another consideration is that not all sales are made immediately. If you position yourself as the leader in your category (high on the page), you generate more immediate traffic and more potential future business from prospects who visit your page but don't immediately do business with you. This branding component is not reflected in the kind of analysis we displayed above.

An analysis like the one above can easily be prepared using a spreadsheet, and we highly advise you perform this kind of analysis to get a feel for your numbers. Use the sponsored search control panel for whatever search engine you want to use to get an idea of what bids for keywords in your industry look like, along with how many clicks you can expect to generate at different bid levels. Using this information, you can estimate how much revenue you could generate assuming different conversion levels. Then you can calculate ROAS at different conversion levels. Doing this for each of the major search engines will also help you determine the best place to spend you money.

If you would like some help preparing to begin your own paid search marketing campaign, contact Work Media at 888-299-4837 or email Info@WorkMedia.net.

Labels: Google Adwords, internet marketing, MSN, paid search, pay per click, pay-per-click, ppc, roas, search marketing, sem, sponsored search, web marketing, web site marketing, Yahoo Search Marketing

When setting up keywords for our PPC campaigns, it is generally a better strategy to set up keywords and ads with as much granularity as possible - in other words, use lots of ads for small sets of related keywords, rather than have a single ad running for lots of keywords. It is also better to use an exact match strategy, if this strategy generates enough clicks. If you cannot generate enough clicks using exact match, then you can switch to broad or phrase match (there are Google terms) ads, which will result in your ad being displayed more often. The reason you want to use exact mach whenever possible is twofold: 1. The ads will be more targeted, since your ads will only be shown to people searching for the exact phrases you specify; and 2. You will save some money on click costs because exact match ads are always shown above broad or phrase match ads.

Since we are arguing that you needs lots of ads representing lots of exact keywords, then you are going to need to generate a lot of relevant keywords. We highly recommend using a tool called NicheBot: http://nichebot.com.

Nichebot will show you a list of similar keywords for any keyword you type in, along with traffic and competition data for the keywords. For each keyword, it will show you how many people searched for the term during some period of time, the number of competing sites (sites that are specifically optimized for the phrase), and the KEI, or Keyword Effectiveness Index. This data will allow you to rank keywords so you can decide which are the best keywords to target for your web site.

The search engine tools section at http://seobook.com also has a nice keyword tool that uses data pulled from Yahoo's search inventory. The data also shows the number of searches for each keyword, along with other data such as bid rates.

Here a few more sources of possible keywords:

• product names
• competitor names or competing product names
• URL's
• names of people associated with your industry
• synonyms

Don't just rely on keyword tools to show you lists of related keywords. Think of anything and everything that people who have a need for your product or service might search for and use it as a keyword in your campaign. The wonderful thing about Pay-Per-Click marketing is that if you select a keyword that does not generate any traffic, you haven't lost anything. So you have nothing to lose and lots to gain by experimenting with different keywords, even if they seem wacky.

For help managing your Pay-Per-Click campaign, call Work Media at 888-299-4837 or email info@workmedia.net.

Labels: Google Adwords, internet marketing, MSN, pay per click, pay-per-click, ppc, search engine marketing, search marketing, sponsored search, web site marketing, Yahoo Search, Yahoo Search Marketing

We've spent the last couple of blog posts discussing the MSN AdCenter Labs beta tools and how you might use them for marketing purposes. Today we are going to finalize that discussion by looking at one more of the tools, the Online Commercial Intention Director. This tool gives a value for a search query or a web site from 0 to 1 that is an indication of the degree of the visitor's intention to purchase products or acquire information. For queries, it returns a single value. For URL's, it returns three values for three different OCI (Online Commercial Intent) types: NonCommercial, Commercial-Informational, and Commercial-Transactional.

There is little information about how this tool works, but it's an interesting idea that could be a valuable research tool. For instance, you could type in different search terms and use the result (the Probability for Commercial Query) to get an indication of how strong each search term is in terms of intent to make a purchase.

For example, let's say you sell wool clothing on your web site, such as sweaters. Typing in "wool" returns a Probability for Commercial Query of .65227. Buy typing in "wool sweaters" returns a Probability for Commercial Query of .79378. So the wool sweaters search indicates a greater chance that the person performing the search will engage in a transaction.

In testing the tool for URL's, I tried my own web site: http://workmedia.net, and got the following results:

Probabilities for Each OCI Type:
NonCommercial: 0.82111
Commercial-Informational: 0.1572
Commercial-Transactional: 2.1683e-002

Our site is a commercial site since we use it to represent our business and services, but it is also very information-heavy, which perhaps is why it ranks so high for "NonCommercial". When I ran the test with the URL "walmart.com", it still only showed a Commercial-Transactional value of 0.32238. So the tool doesn't seem to be all that accurate yet at guaging the commercial intent of web sites, as opposed to search queries.

For help implementing a state-of-the-art search engine marketing campaign for your web site, contact Work Media at 888-299-4837 or info@workmedia.net.

Labels: internet marketing, keyword research, keywords, MSN, MSN Labs, search engine marketing, search engine optimization, search marketing, sem, seo, sponsored search

Yesterday we began our discussion of MSN AdCenter Labs beta tools for Internet marketing purposes. Today we continue that discussion by looking at a couple more of the tools, the Keyword Forecast tool and Demographics Prediction tool.

Here is the URL: http://adlab.msn.com/demo.aspx

The Keyword Forecast tool is interesting because it shows the past traffic for a particular keyword as well as expected traffic for the next couple of months (although, the forecast time period is actually in the last couple of months, which I assume is related to the age of the data). You can also chart more than one keyword at a time and view them on the same chart. In addition to past and forecast traffic, the tools shows age and gender distribution for each search term.

For instance, I ran a chart using the terms "internet marketing", "search engine marketing", and "search marketing". Based on the chart created by the Keyword Forecast tool, the term "internet marketing" is used far more often than the other two terms and is expected to continue rising in popularity. Traffic for the term "search marketing" is flat and not expected to see any significant increase.

Looking at the demographics, all of the search terms are used heaviest by people over the age of 50. In addition, the term "search engine marketing" is used much more often by men than women. And in general, it looks like men perform about 50% more Internet marketing-related searches than women. One thing you have to keep in mind, however, is that the data is likely skewed based on the particular demographics of MSN.com.

The Demographics Prediction tool predicts your customer's age, gender, and other demographic information based on a URL of keyword. For example, I ran the tool with the search term "internet marketing", and it returned the following information:

• Male: 63%
• Female: 37%
• Age: 25 - 34

Interestingly, the Keyword Forecast tool indicated that the greatest number of people using this search term were over 50, but the Demographics Prediction tool indicates they are between the ages of 25 and 34. So you will definitely need to use some judgement when trying to use these tools to determine demographic data for your prospective customers.

If you would like some help implementing your own Internet marketing campaign, contact Work Media at 888-299-4837 or info@workmedia.net.

Labels: internet marketing, keyword research, marketing, MSN, MSN Labs, search engine marketing, search engine optimization, search marketing, sem, seo, web marketing, web site marketing

As an aggressive Internet marketer, you need to use every tool at your disposal that might give you an edge on your competition. One such set of tools that my brother and I (this is Jerry) have been looking into is Microsoft AdCenter Labs. Here is the URL:

http://adlab.msn.com/demo.aspx

The tools are divided into four categories:

• Paid Search
• Contextual Advertising
• Behavioral Targeting
• Emerging Markets

We're going to start by looking at the Paid Search tools. Some of the tools are fairly conventional in nature, such as the Keyword Group Detection tool, which is basically just a keyword tool (although a good one), and the Keyword Mutation Detection tool, which helps you discover alternate or misspellings of keywords from search logs.

But one tool that's really interesting is the Search Funnel tool, which helps you visualize and analyze search behaviors. You type in a search phrase related to your product or service, and the tool will show you a funnell representing either the search phrases that had been used before arriving at your search phrase, or search phrases that were used after using your search phrase.

For example, I typed in the search phrase"Gibson Guitars", and it showed me a funnel with the following 5 search phrases (because I had set it to a filter of only showing the top 5):

• guitars
• www.gibsonguitars.com
• ebay
• fender guitars
• gibson

So those are the top 5 search phrases that were used before conducting a search for "Gibson Guitars" (based on the data that MSN has compiled - I would assume based on on MSN.com searches). You can do the same thing to find searches conducted after our test phrase. That results in the following list:

• fender guitars
• ebay
• martin guitars
• epiphone guitars
• guitars

This is very interesting data. If you have a really good idea of the searches people are conducting to arrive at your or your competitors' web sites, then that should give you all kinds of ideas for search phrases to target for SEO, PPC, articles to write, etc. etc. etc. Think about it.

If you need help with your search marketing campaign, contact Work Media at 888-299-4837 or info@workmedia.net.

Labels: internet marketing, keyword research, marketing, MSN, MSN Labs, search engine marketing, search engine optimization, search marketing, sem, seo, web marketing, web site marketing